Duitho
Terms & Conditions
Last updated: 6 September 2026
1. Agreement and eligibility
These Terms apply when you visit Duitho, create an account, operate a shop, open a shop link, place an order, or request a booking. By using Duitho, you agree to them. You must be legally able to enter an agreement and authorised to act for any business you represent.
2. Duitho’s role
Duitho provides software for shop pages, catalogs, orders, appointments, customer records, payment-status tracking, invoices, and communications. Duitho is not the seller, delivery partner, appointment provider, bank, payment gateway, or WhatsApp. The relevant shop owner is responsible for the transaction with the customer.
3. Account security
Keep email addresses, one-time codes, sessions, devices, and dashboard access secure. Never share a code with support or another person. You are responsible for activity through your account and must report suspected unauthorised access promptly. We may verify identity before sensitive account changes.
4. Shop-owner responsibilities
Owners must provide accurate business identity, prices, availability, taxes, GST information, address, hours, cancellation terms, customer notices, and contact details. Owners must fulfil accepted orders and bookings, handle refunds and complaints fairly, and comply with consumer, tax, privacy, advertising, employment, licensing, health, safety, and sector-specific requirements.
5. Catalogs, services and user content
You keep ownership of content you submit, while giving Duitho a limited licence to host, format, back up, display, and deliver it to operate the service. You must have rights to use names, logos, images, prices, descriptions, and customer content. Content must not be unlawful, misleading, infringing, harmful, hateful, fraudulent, or malicious.
6. Orders and appointments
A customer request is not necessarily accepted until the shop confirms it or the service shows an accepted status. The shop controls availability, fulfilment, delivery, substitutions, appointment timing, cancellation, refunds, and service quality. Customers must provide accurate information and must not misuse shop links.
7. Prices, taxes and payments
The shop owner sets prices, fees, taxes, minimum orders, and payment instructions. Totals depend on the shop’s information and applicable taxes. Payment status entered in Duitho may be manual and should be checked by the shop. Never share a UPI PIN, card PIN, password, or OTP with any person claiming to represent Duitho or a shop.
8. WhatsApp and third parties
When you choose WhatsApp, UPI, email, maps, hosting, analytics, or another external service, that provider’s terms, availability, fees, and privacy policy apply. Duitho cannot guarantee delivery, read receipts, payment confirmation, or availability of a third-party service.
9. Acceptable use
You must not break the law, scam or mislead people, send spam, scrape or probe the platform, bypass access controls, upload malware, collect unnecessary personal data, infringe rights, harass people, manipulate reviews or orders, resell access without permission, or interfere with another shop or customer.
10. Plans, trials and fees
If Duitho introduces paid plans, trials, usage limits, or add-ons, the relevant order flow will explain price, billing period, taxes, renewal, cancellation, and refund rules. We may change features or limits with reasonable notice. Mandatory consumer and statutory rights remain unaffected.
11. Suspension and termination
You may stop using Duitho at any time. We may limit, suspend, or terminate access for misuse, security risk, non-payment, unlawful activity, inaccurate information, legal requirement, or prolonged inactivity. We may preserve records needed for security, disputes, accounting, or law. Owners remain responsible for commitments created before termination.
12. Intellectual property
Duitho and its software, design, trademarks, documentation, and platform content belong to Duitho or its licensors. You receive a limited, revocable, non-transferable right to use the service as intended. Do not copy, reverse engineer, frame, or commercially exploit Duitho except as permitted by law or written permission.
13. Availability and changes
We work to keep Duitho reliable, but the service may be interrupted for maintenance, upgrades, security, provider failures, network issues, or events outside reasonable control. Features, integrations, and documentation may change. We will try to provide reasonable notice for material changes where practical.
14. Disclaimers
Duitho is provided on an as-available basis. We do not promise that it will always be uninterrupted, error-free, secure, or suitable for every business process. We do not verify every shop, product, review, price, payment status, delivery, appointment, or customer statement. Verify important information directly with the relevant shop or provider.
15. Liability and indemnity
To the extent permitted by law, Duitho is not responsible for a shop’s goods or services, customer conduct, delivery, payment failure, third-party action, inaccurate content, indirect loss, lost profits, or lost data caused by events outside reasonable control. Owners agree to protect Duitho from claims arising from their shop, content, transactions, breach of law, or misuse. Non-waivable legal rights remain unaffected.
16. Privacy and customer records
Our Privacy Policy explains information handling. Owners must use customer information only for legitimate shop purposes, keep it secure, honour applicable requests, and avoid unnecessary sharing. Customers should contact the relevant shop first for a shop-specific order, booking, refund, or customer-record issue.
17. Disputes and governing law
Before launch, the Duitho operator must add the legal entity, registered address, governing law, courts or alternative dispute process, and grievance contact here. Nothing in these Terms removes rights that cannot legally be waived. Questions should use the support channel available inside Duitho.
18. Updates
We may update these Terms when Duitho, our plans, or applicable requirements change. We will publish the latest version and effective date on this page. Continued use after an update means you accept the updated Terms to the extent permitted by law.